PRIVACY POLICY

This privacy policy sets out how CYS Prorisk Services, the operator of smeinsurance.com.my will handle personal information in accordance with the laws of Malaysia. We value our relationship with you and your privacy is very important to us.

Your Consent

When you sign up for our products and services or request for information from us, you have expressly consenting to the terms of this Privacy Policy.  You may at any time withdraw your consent to us by written notice. However, this may result in us not being able to offer our products or services to you.

The Information We Collect

In order for us to provide our best service to you, we need to collect personal information from you which may include your name, NRIC number, passport number, phone number, email, address, payment details, personal data of beneficiaries or nominees and other relevant information in order to facilitate the insurance transactions.

Disclosure of Information

We may be required to disclose your personal information to relevant third parties as follows:

  1. Insurers, reinsurers, agents, insurance brokers, financial advisers and relevant service providers to facilitate insurance transactions
  2. Regulatory authorities as required by law
  3. Loss adjusters and other relevant business entities that are involved in a claim
  4. Companies or organisations that act as our service providers and/or professional advisers

Linked Websites

This Privacy Policy applies solely to our website and does not apply to any linked third party websites you may access from our website. Such links are provided for your convenience and reference only and you should read their respective privacy policies on how these third party websites deals with your Personal Data.

Products Updates and Services

As part of our continuous efforts to provide the best service to you, we may from time to time notify you on products updates and services, and promotions offer by our principal insurers’ or third party business partners which may be of interest to you.

Your Rights to Access and Correct Your Personal Information

If you wish to have access or make changes to your personal information, you may make a request to us in writing by sending us an email at solution@smeinsurance.com.my or write to us at CYS Prorisk Services, 28-3 (2nd Floor), Jalan Radin Tengah, Bandar Baru Sri Petaling, 57000 Kuala Lumpur. We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your written request and the relevant processing fees.

When communicating your request, please be sure to include your full name, address and telephone number so we can ascertain your identity, and specify clearly the type of enquiry and the original source of data collection.

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

Revisions to Our Privacy Notice

We may revise our Privacy Notice from time to time and will be updated on our website on an ongoing basis. The latest version supersedes all previous versions.

Enquiries & Communications

In the event you have any enquiries concerning this Privacy Notice, kindly contact us during office hours (Monday to Friday between 9.00am to 5.00pm):

Telephone: +603-9055 9973
E-mail: solution@smeinsurance.com.my